Security

     Orders placed on our website are processed on a secure server.  This is much more secure than using a cordless or cell phone to place your order.  Your credit card information is processed by us in our store.  We retrieve your information from the secure server, not via non-secure email.  At no time do we transmit your credit card information via non-secure means.

     We are regular people, just like you, and we value our privacy just like you do.  Privacy is not a matter of business ethics but of personal ethics for us.
     We do not sell or share your information.  Any personal information we receive from you, including name, addresses, phone numbers, email addresses, credit card information, and anything else, will remain in our possession and will not be sold.  We hate it when people do this to us and we would not do it to you.
     We will use your information only in appropriate ways.  For example, if we acquire your email address with an order we will not add it to our newsletter emailing list without your permission, we will use it only to contact you regarding that order.  If you are on the newsletter email list, we will not bombard you with other junk mail.  Etc.
     We use a secure server to process your credit card purchase.  If you do not wish to trust the secure server we provide a toll-free telephone number you can use to call the store and place an order verbally.  That number is 800-281-9806 and the store hours are 11AM to 5PM Pacific time.
     The secure server notifies us of your purchase by email, but it does not send your credit card information in the email message because email is not secure.  Instead, we must log on to the secure server to retrieve your order and credit card information.
     We would like to encourage you to insist on a privacy statement from all websites you do business with.  This will make them conscious of the problems caused by selling your personal information and will help reduce abuses.

     If you are unhappy with your purchase, return it in to us in unused condition.  Pack it well so it is not damaged in the return shipment.  Please email us first.  We do not accept COD shipments.  We will process a credit to your credit card if the merchandise is in the condition it was in when we shipped it to you.  We are also happy to exchange your purchase for another item.

     If the merchandise is damaged in shipping, please show it to a UPS driver and notify us by email so we can file a damage claim.  We will get a replacement out to you as soon as possible and deal with the claim hassles later.